Refund Policy

Refunds & Exchange Policy

30-day refund policy for all SSL & web security solutions

Certbase™ always wants you to be completely satisfied when it comes to the SSL certificates and web security solutions we provide. If you're considering a refund or cancellation and feel you may need help, you can always discuss your options via support@sslcertificateshop.com or by contacting our Customer Experience Team via phone at Live Chat prior to your cancellation. Our experts can solve your SSL related problem, walk you through the entire SSL process, or help clear up any confusion to get you the certificate you really need. If you contact our Customer Experience Team within 10 days of your purchase date, we almost guarantee you we can fix any issue!!!

In the event that a certificate was purchased for fraudulent use, the purchaser forfeits the right to a refund/exchange and the SSL Certificate or web security product will get immediately canceled/rejected/revoked.

PLEASE NOTE: The 30 Day Money Back Guarantee may not apply to the purchase of subscription products or additional SANs (Subject Alternative Names) due to certain CA limitations. Pertaining to subscription products - you can cancel your subscription at any time, and you will continue to have access to the subscription service through the end of your billing period. To the extent permitted by the applicable law, payments are non-refundable and we do not provide refunds or credits for any partial-month subscription periods.